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Case Study: Life Sciences & Pharmaceuticals

Thermo Fisher Scientific:
Making quality visible

How Thermo Fisher Scientific uses Smartsheet to create up-to-date dashboards and roadmaps for its entire Quality Division, enabling it to make informed decisions more quickly.

100%Meetings with up-to-date dashboards
100%Faster deployment of new solutions

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In video

Thermo Fisher Scientific, presented by Florian Zbinden

Learn more about the Smartsheet PMO story

Webinar: Thermo Fisher, 30 locations via a single link →Florian Zbinden presents architecture, change management, and self-check, with a recording. → →

The challenge

When quality data disappears into silos

Thermo Fisher Scientific is a global leader in the life sciences sector. The Quality Division needed up-to-date project roadmaps and charts, but struggled with outdated data and manual reporting processes.

01

Outdated roadmaps: Project roadmaps and charts were rarely up to date because manual updates were time-consuming and prone to errors.

02

Lack of clarity: Dashboards were confusing and difficult to understand, which made it difficult to make informed decisions in the area of quality.

03

Slow deployment: Setting up new solutions for quality projects took too long, and there was a lack of flexible templates.

The solution

Up-to-date dashboards for every meeting

Florian Zbinden, Quality Systems Project Manager, uses Smartsheet in every meeting. Flexible templates enable rapid deployment of new solutions.

Real-time dashboards

Thanks to Smartsheet dashboards, the Quality Division always has up-to-date data—in every meeting, for every decision. Manual chart updates are a thing of the past.

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Flexible templates

Thanks to pre-built templates, new quality projects can be set up in no time, with a consistent structure and immediate dashboard integration.

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Clear data presentation

The fast-paced market doesn't wait for IT tickets. Business units have been empowered to build their own workflows independently, from budget approval to resource planning.

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The result

Measurable quality, informed decisions

100 Meetings with always up-to-date dashboards
100 Faster deployment of new solutions

We use Smartsheet in every single meeting we have, so our dashboards are always up to date, and everything is always crystal clear and well presented.

Florian Zbinden

Florian Zbinden
Quality Systems Project Manager, Thermo Fisher Scientific

Your contact person

Talk to us about this solution

Nico Röpnack

Nico Röpnack

Founder & Managing Director, Lighthouse Consultings

Answers for decision-makers

What Decision-Makers Need to Know

The questions that quality and operations managers most frequently ask us before a project like the one at Thermo Fisher.

Do we already need to be using Smartsheet?
No. We can build on existing Smartsheet environments or start from scratch. If you’re currently working with Excel pivot tables or scattered spreadsheets, we’ll take the data structure and seamlessly migrate it to a Smartsheet solution that your team can then maintain on their own.
What do you use n8n and automation for?
n8n connects the systems that currently require manual data transfer—such as Smartsheet, HubSpot, email, and ERP. Recurring tasks like status updates, notifications, and reports then run automatically in the background, rather than taking up someone’s time every day.
How do you approach the topic of AI, and does it make sense for small and medium-sized businesses in the DACH region?
We use AI specifically where it provides a measurable benefit—such as in classification, forecasting, or decision support—rather than as an end in itself. At FEW Automotive, we’ve used it to replace manual analyses that used to take days to complete. Every solution remains transparent and manageable for your team.
What are the regulations regarding data protection and the GDPR?
Data protection is an integral part of every project, not an afterthought. We clarify at the outset what data will be processed and where it is stored, enter into a data processing agreement if necessary, and prioritize components that process data within the EU. Sensitive data is only used where it is legally and contractually well-protected.
How long does a project take, and how much does it cost?
A first functional version is usually ready within a few weeks, and many projects begin with a clearly defined pilot. The investment required depends on the scope and level of integration. During a brief initial consultation, we’ll assess the effort and benefits for your specific situation before you make a commitment.

Related Solutions

ReferenceBayer: 20,000 hours of efficiency gainsHow another leading pharmaceutical company is using Smartsheet to achieve measurable efficiency gains. SolutionDigital Obeya & KPI DashboardsUp-to-date dashboards for every meeting, with no need for manual updates. Solutionresource managementStay on top of what the experts are working on, from budget approval to capacity planning.

Next step

Make quality data visible—for your division as well .

Schedule an appointment right away—it’s free and there’s no obligation. We’ll discuss where your greatest opportunities lie and how we can help you capitalize on them.

Schedule a meeting

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