How FEW Automotive Group manages 5 plants on 3 continents with a unified SQDCP dashboard and increased customer satisfaction by 90%.
120 projects. 5 locations. 3 continents. FEW Automotive Group grew rapidly after COVID, but its systems did not grow with it. The result: each location had its own Excel truth.
Fragmented data landscape: Each location maintained its own Excel files. No comprehensive KPI system. Decisions were based on outdated PowerPoint reports.
Reactive instead of proactive management: problems only became apparent when it was too late. No early warning indicators, no automatic escalation.
100+ emails per day: status updates via email, manual data collection, weekly meetings with outdated figures.
We implemented a digital Obeya room based on Smartsheet, a real-time KPI system based on the proven SQDCP framework (Safety, Quality, Delivery, Cost, People).
Location-specific KPI boards with actual vs. target, automated health indicators (green/yellow/red), and weekly rhythm.
For every red KPI: 5-Why root cause analysis directly in the system. SMART measures with owner and due date. Automatic escalation in case of overdue.
One dashboard design for all locations. Decentralized data entry via forms (also offline). n8n automation for cross-location workflows.
“Smartsheet saves time, keeps track of information, and provides structure. These three things make it easier to deliver a good product. As a result, we have improved our customer satisfaction and loyalty by 90%.”
Greater transparency across all projects and locations
Increasing customer satisfaction through delivery reliability
Global synchronization for all stakeholders.
What FEW Automotive Group has achieved is also possible for your company. You don't have to be a global corporation to benefit from a Digital Obeya. Let us connect your "Excel islands" and create true transparency.
A Digital Obeya Room is the digital version of the Japanese Obeya concept ("big room"). Instead of physical whiteboards, all KPIs, project statuses, and metrics are visualized in real-time dashboards, accessible from anywhere, anytime.
SQDCP stands for Safety, Quality, Delivery, Cost, and People, the five core areas of operational excellence. The framework originates from lean management and is used worldwide in manufacturing. Each area is measured using specific KPIs and visualized in a dashboard using traffic light logic (green/yellow/red).
A classic dashboard displays data, while a digital Obeya drives action. Whenever a red KPI appears, a root cause analysis is automatically initiated, measures are assigned, and escalations are triggered.
Software alone does not solve problems. A tool like Smartsheet is powerful, but without the right architecture, it can quickly become confusing. We don't just provide the license, we provide the strategy. We translate your business goals into technical blueprints, train your teams, and ensure that the "execution gap" is permanently closed.
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